REFUNDS POLICY

Last updated: August 9, 2026

ColorVanta products are made to order. This Refunds Policy explains when refunds, replacements, or other remedies may be available for purchases made through the ColorVanta EU Store and US Store.

This Policy should be read together with our Terms of Service.

Nothing in this Policy excludes, restricts, or replaces any consumer right that cannot lawfully be excluded or restricted.

1. MADE-TO-ORDER PRODUCTS

ColorVanta Giclée Print Posters are produced after an Order is placed.

Because Products are made to order, ColorVanta does not generally offer voluntary returns or exchanges solely because a customer:

  • changes their mind;
  • selects the wrong standard design, size, or format;
  • changes their preferences after the Order has been accepted.

This does not affect any mandatory consumer right, including the EU right of withdrawal where applicable, or any rights concerning Products that are damaged, incorrect, defective, or otherwise non-conforming.

2. EU RIGHT OF WITHDRAWAL

This Section applies to consumers who purchase through the EU Store for delivery within the European Union.

2.1 FOURTEEN-DAY WITHDRAWAL PERIOD

You have the right to withdraw from the purchase contract without giving a reason within 14 calendar days from the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the Product.

Where multiple Products from one Order are delivered separately, the period begins when you acquire physical possession of the last Product.

2.2 HOW TO EXERCISE THE RIGHT

To exercise the right of withdrawal, you must send us an unequivocal statement before the 14-day period expires.

To exercise your EU right of withdrawal within 14 days, contact us by email. You do not need to physically ship the item back to receive your refund. Email: support@colorvanta.com.

Please include the Order number and enough information to identify the Order and the Product or Products concerned.

No specific wording is required.

We will acknowledge an electronic withdrawal request in a durable form, normally by email.

2.3 NO PHYSICAL RETURN REQUIRED

ColorVanta does not require the physical return of a Product when an eligible EU consumer exercises the statutory right of withdrawal described in this Section.

Do not send the Product to ColorVanta, any production or fulfillment partner, a shipping carrier, or any other address.

After we confirm the withdrawal, you may keep, donate, recycle, or otherwise dispose of the Product responsibly.

This no-return policy is more favorable to the consumer than the standard statutory return procedure. It does not restrict or replace the right of withdrawal.

2.4 REFUND FOLLOWING WITHDRAWAL

If you validly withdraw, we will refund the full amount paid for the withdrawn Products.

Shipping is free, so there is no separate delivery charge to refund.

The refund will be made:

  • without undue delay;
  • no later than 14 days after we are informed of your decision to withdraw;
  • using the same payment method used for the original transaction, at no additional cost to you.

Because ColorVanta does not require a physical return under this policy, the refund will not be withheld pending receipt of the Product or evidence of return.

2.5 PERSONALIZED PRODUCTS

The right of withdrawal may not apply to a Product made according to the consumer’s individual specifications or clearly personalized for that consumer.

Choosing from standard designs, sizes, or formats offered in the Store does not, by itself, make a Product personalized.

3. RETURNS AND REFUNDS OUTSIDE THE EU RIGHT OF WITHDRAWAL

This Section applies to:

  • customers purchasing through the US Store;
  • customers who are not exercising the EU statutory right of withdrawal;
  • situations not covered by a mandatory change-of-mind return right.

Because Products are made to order, ColorVanta does not generally accept returns or exchanges solely because:

  • the customer changed their mind;
  • the wrong standard size, format, or design was selected by the customer;
  • the customer’s preferences changed after the Order was accepted.

This policy does not affect:

  • any mandatory right under the law applicable to the customer;
  • rights concerning Products that are damaged, incorrect, defective, or otherwise non-conforming;
  • any additional option expressly offered by ColorVanta for a specific Order.

Any voluntary refund, replacement, or other accommodation offered by ColorVanta is additional to, and does not reduce, mandatory legal rights.

4. DAMAGED, INCORRECT, OR DEFECTIVE PRODUCTS

Please inspect the Product after delivery.

If the Product arrives damaged, is not the Product ordered, or appears defective, contact support@colorvanta.com as soon as possible after delivery so that we can investigate the issue promptly.

This does not limit any mandatory legal guarantee or conformity rights.

Please provide, where reasonably available:

  • the Order number;
  • a description of the issue;
  • photographs of the Product;
  • photographs of the packaging and shipping label where transport damage is involved.

Depending on the circumstances and applicable law, the appropriate resolution may include:

  • replacement;
  • repair, where appropriate;
  • a proportional price reduction;
  • a full or partial refund;
  • another remedy required by mandatory law.

Reasonable differences in color or small printing or trimming tolerances that do not affect the Product’s conformity with the contract are not defects.

This does not exclude your rights where the Product materially differs from its description, approved specifications, or other contractual requirements.

5. PHYSICAL RETURNS

Do not send a Product to ColorVanta, any production or fulfillment partner, a shipping carrier, or any other address unless ColorVanta expressly provides return instructions for a specific case.

A physical return is normally not required.

For an eligible EU withdrawal under Section 2, ColorVanta does not require a physical return.

For a damaged, incorrect, defective, or otherwise non-conforming Product, if a physical return is required, ColorVanta will provide instructions and cover any return costs required by applicable law.

6. CONTACT

For questions about a refund, withdrawal, replacement, or Product issue, contact:

Email: support@colorvanta.com

Contact page: https://colorvanta.com/contact-us/

If your message concerns an Order, please include the Order number and a clear description of the request or issue.

For damaged, incorrect, or defective Products, please also provide photographs where reasonably available.