SHIPPING AND DELIVERY

Last updated: August 9, 2026

This Shipping and Delivery Policy explains where ColorVanta ships, how Orders are processed and delivered, and what to do if a delivery issue occurs.

This Policy applies to purchases made through the ColorVanta EU Store and US Store and should be read together with our Terms of Service.

Nothing in this Policy excludes, restricts, or replaces any consumer right that cannot lawfully be excluded or restricted.

1. SHIPPING REGIONS

ColorVanta uses separate regional Stores and fulfillment structures for North America and the European Union.

1.1 UNITED STATES AND CANADA

Orders placed through the US Store are printed, packaged, and shipped within North America for delivery within the United States or Canada.

The US Store serves:

  • all 50 US states;
  • the District of Columbia;
  • Canadian provinces and territories.

1.2 EUROPEAN UNION

Orders placed through the EU Store are printed, packaged, and shipped within the European Union for delivery to eligible EU addresses.

1.3 REGIONAL SHIPPING

Each regional Store only accepts Orders for delivery within its designated region.

We do not ship Orders between the European Union and North America.

This regional structure reduces unnecessary long-distance shipping and helps avoid cross-region customs processes and related delays.

2. PROCESSING TIME

The estimated processing time is 1–3 business days after payment confirmation and Order acceptance.

Products are made to order. Processing includes producing, preparing, and packaging the Product before it is handed over to the shipping carrier.

Processing times are estimates and may vary because of production volume, public holidays, technical issues, or other circumstances affecting fulfillment.

3. DELIVERY TIME

The estimated delivery time after fulfillment is:

  • United States and Canada: 1–2 business days;
  • European Union: 1–2 business days.

Delivery times are estimates rather than guaranteed delivery dates.

Actual delivery may vary depending on carrier operations, the delivery destination, public holidays, weather, address issues, and other circumstances.

4. SHIPPING FEES

Shipping is free for all destinations served by the relevant regional Store.

ColorVanta does not add a shipping fee at checkout.

Prices displayed in the Stores include applicable taxes, and no additional taxes are added at checkout.

Any currency conversion or similar fee independently charged by a bank, card issuer, PayPal, or another payment provider is not a shipping fee and is not charged by ColorVanta.

5. SHIPPING METHOD AND TRACKING

Orders are shipped via DHL Express.

Tracking information will be provided after the Order has been dispatched.

Tracking updates are supplied by the carrier and may not appear immediately after dispatch.

6. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address when placing an Order.

Please review the delivery details carefully before submitting the Order.

If you notice an error after placing the Order, contact support@colorvanta.com as soon as possible.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that a change will be possible once processing or shipping has begun.

If an Order cannot be delivered because the address supplied was incorrect or incomplete, we may ask you to pay reasonable additional costs required for a new delivery, to the extent permitted by law.

7. DELAYS, LOST ORDERS, AND DELIVERY ISSUES

Delivery times are estimates, and delays may occur because of carrier operations, weather, public holidays, address issues, production circumstances, or events beyond our reasonable control.

If tracking indicates delivery but you have not received the Order, or if an Order appears lost or substantially delayed, contact us promptly at support@colorvanta.com.

Please include your Order number and, where relevant, any tracking information available to you.

We will investigate the issue with the production or delivery partner and provide the appropriate resolution required by applicable law.

Carrier delays or events beyond our reasonable control do not remove any mandatory right you may have to require delivery, terminate the contract after an appropriate additional period, or receive a refund.

If a Product arrives damaged, incorrect, or defective, please refer to our Refunds Policy.

8. RISK OF LOSS OR DAMAGE

For EU consumers, the risk of the Product being lost or damaged passes when you, or a third party designated by you other than the carrier, take physical possession of the Product.

In other jurisdictions, risk passes as required by applicable mandatory law.

Nothing in this Section limits any right you may have where a Product is lost or damaged before the applicable risk has passed to you.

9. CONTACT

For questions or problems relating to shipping or delivery, contact:

Email: support@colorvanta.com

Contact page: https://colorvanta.com/contact-us/

If your message concerns an Order, please include the Order number and a clear description of the issue.

Where relevant, please also include any tracking information available to you.

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